Customer Service Representative Intern wanted!!! (SHARE)

Automatic pallet is a digital marketing agency based in Nigeria that is currently in need of a
customer representative intern.
Individual should be a motivated team player who will be responsible for acting as a liaison between
customers and the company. A
PRIMARY RESPONSIBILITIES:
Revolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and
verify account information.
Greet customers warmly and ascertain
problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other
pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms
of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunction.
Handle product recalls.
Attempt to persuade customer to reconsider
cancellation.
Inform customer of deals and promotions.
Sell products and services. Utilise computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer
satisfaction.
Read from scripts.
Handle changes in policies or renewals.
ESSENTIAL KNOWLEDGE AND SKILLS
Education/Training/Work Experience:
Minimum of secondary school leaving certificate or equivalent required.
Must be pursuing Bachelor’s Degree, OND or HND. Desired Skills:
Empathy: To help your customers be happy and
successful, it’s important to understand what
happiness and success mean to them. And to do
that, you have to step into their shoes.
optimistic: You have to be able to replace negative
words with positive ones.
Patience: You do not lose your cool easily.
Clarity: You are able to communicate crystal-clear.
Continuous improvement: You are willing to
measure your performance and deliver better
support to your customers.
TO APPLY: Copy this link and paste in your browser
https://www.automaticpallet.com/job/customer-service-representative-intern/